Domestic (United States) Shipping

Shipping is paid by the purchaser, unless otherwise stated.

All orders are shipped via USPS (United States Postal System) from Hawaii, USA.

Please allow 3-5 business days for order processing and verification. During busier times, order shipment may take up to 7-14 days.

We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with USPS. Please check back with us periodically for any updates regarding our shipping policies.

In the case that USPS is not your preferred shipping provider, please email us regarding your order and necessary adjustments will be made, if deemed possible by Vizume.

International Shipping

Shipping is paid by the purchaser, unless otherwise stated.

We ship can ship worldwide, however online order shipping is only available to certain destinations as designated by Vizume.

All orders except orders to Japan are shipped via USPS (United States Postal System) from Hawaii, USA.

All orders to Japan are shipped through Sagawa Express from Hawaii, USA.

Please allow a minimum of 3-5 business days for order processing and verification. During busier times, order shipment may take up to 7-14 business days. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with USPS and Sagawa Express. Please check back with us periodically for any updates regarding our shipping policies.

In the case that USPS is not your preferred shipping provider, please email us regarding your order and necessary adjustments will be made, if deemed possible by Vizume.

Tracking

A tracking number is issued by the USPS and Sagawa Express when items are shipped and we will email you with this number after your purchase and upon shipment of your order.

Orders can be tracked online here: The USPS Website, and here Sagawa Express.

Taxes

Taxes related to purchases on the Vizume web shop are included in the final price paid by the purchaser.

All duties and taxes incurred locally at the shipping destination are the responsibility of the the purchaser.

In the occasion that shipped merchandise is returned to us because of a failure to pay destination duties and taxes, re-shipping costs are also the responsibility of the purchaser and there will be no refunds for the original purchase and shipping cost.